1. Where should banks focus on in SME banking

• 1.1. Number of SMEs and classification by turnover for micro, small and medium SMEs
• 1.2. Leading banks in SME banking and key characteristics
• 1.3. Organisational models in SME banking
• 1.4. Understanding the operational concerns of SMEs
• 1.5. Key challenges banks face in servicing SMEs
• 1.6. Key areas banks are focusing on
• 1.7. Unlocking opportunities in digital banking

2. Market overview

• 2.1 Industry loan structure (SME, Corporate, Retail, 2021)
• 2.2 Industry SME loan size and growth (2019-2021)
• 2.3 Contribution of the SME business to overall bank revenue (2021)
• 2.4 Average loan size per full time employee in SME banking (2021)
• 2.5 Portion of fee income to total SME revenue (2018/2021)
• 2.6 Profitability in SME banking (ROA, CIR, net income per SME) (2021)
• 2.7 Leading net promoter score (NPS) in SME banking by country (2021)

3. State of alternative business financing

• 3.1 Total alternative business funding volume in Asia Pacific (excl. China, 2013-2020)
• 3.2 Alternative finance by key models and top countries (market place business lending, balance sheet lending, invoicing, excl. China 2018-2020)
• 3.3 Alternative lending markets and key players/characteristics (2021)
• 3.4 Digital banks focused on SME banking (2021)
• 3.5 Financial solutions by Big-tech and platforms (2021)

4. Simplify the business, become digital to the core

• 4.1 Key features/trends and benchmarks in ESG financing
• 4.2 Industry benchmarks for cross-sell ratios for relationship and non-relationship managed accounts
• 4.3 Industry benchmarks for digitally active SME customer base (2021)
• 4.4 Industry benchmarks for processing time across five key sub processes for a small ticket size working capital loan (2021)
• 4.5 Industry turnaround times for five key loan products (2021)
• 4.6 Cost-of-acquisition for small enterprises and medium/large enterprises via eKYC and branch banking (2021)
• 4.7 Industry benchmarks and automation of e-trade processes (2021)
• 4.8 Deployment of RPAs and key industry benchmarks (2021)
• 4.9 Industry benchmarks of a relationship manager’s time structure (2021)
• 4.10 Industry benchmarks in the product innovation cycle (2021)

5. Develop an ecosystem of solutions

• 5.1 Deliver key value propositions in an SME ecosystem of solutions
• 5.2 Key service features offered by banks in SME banking
• 5.3 Scope of services to help SMEs transform into a digital business model
• 5.4 Benefits and challenges it building ecosystem partnerships
• 5.5 Key ecosystem solutions currently considered by banks
• 5.6 Unsecured merchant financing via 3rd party platforms

6. Future trends to watch in SME banking