1. Key emerging trends and best practices

1.1 Cash Management

  1.1.1     Key themes for cash management: Executive Summary 

  1.1.2     Emerging themes in cash management identified by international and domestic transaction banks

  1.1.3     Key best practices in cash management identified by international and domestic transaction banks

1.2 Trade and Supply Chain Finance

   1.2.1    Key themes for trade finance: Executive Summary 

   1.2.2    Emerging themes in trade finance identified by international and domestic transaction banks

   1.2.3    Key best practices in cash management identified by international and domestic transaction banks

1.3 Payments

   1.3.1    Emerging themes in payments identified by international and domestic transaction

   1.3.2    Key best practices in payments identified by international and domestic transaction banks 

2. Competitive trends in key markets

    2.1      Australia and New Zealand

    2.2      China

    2.3      Hong Kong

    2.4      India

    2.5      Indonesia

    2.6      Malaysia

    2.7      The Philippines

    2.8      Singapore

    2.9      South Korea

    2.10    Sri Lanka

    2.11    Taiwan

    2.12    Thailand

    2.13    Vietnam

3.The FI Satisfaction Survey

3.1. Engagement level of international banks’ overall transaction banking services

    3.1.1.        Assessment of international transaction banks’ interaction with regional and domestic transaction banks

    3.1.2.        Assessment of international transaction banks’ relationship with regional and domestic transaction banks

    3.1.3.        Assessment of international transaction banks’ transaction services

    3.1.4.        Assessment of international transaction banks’ key features

3.2. Satisfaction level of international transaction banks’ cash management services

    3.2.1.        Assessment of international transaction banks’ importance to regional and domestic transaction banks in cash management

    3.2.2.        Assessment of international transaction banks’ cash management services

    3.2.3.        Assessment of international transaction banks’ relationship building skills

    3.2.4.        Assessment of international transaction banks’ flexibility in pricing and documentation

    3.2.5.        Assessment of international transaction banks’ local support capabilities

    3.2.6.        Assessment of international transaction banks’ value for price solutions

3.3. Satisfaction level of international transaction banks’ trade finance services

    3.3.1.        Assessment of international transaction banks’ trade finance business based on satisfaction scores 

    3.3.2.        Assessment of international transaction banks’ trade finance business based on frequency of services used 

    3.3.3.        Assessment of international transaction banks’ supply chain finance 

3.4 Satisfaction level of international transaction banks’ currency clearing services

• USD clearing services  
• Euro clearing services 
• GBP clearing services  
• JPY clearing services 
• RMB clearing services 

Appendix 

The FI Satisfaction Survey Questions

TABLE OF FIGURES AND CHARTS  

1. Emerging key themes and best practices in cash management, trade finance and payments 
 
     Figure 1.1: Key themes in cash management 

     Figure 1.2: Key best practices in cash management 

     Figure 1.3: Key themes in trade and supply chain finance 

     Figure 1.4: Key best practices in trade and supply chain finance 

     Figure 1.5: Key themes in payments 

     Figure 1.6: Key best practices in payments 
 
2. Competitive trends in selected markets 
 
     Figure 2.1: Market shares of key domestic transaction banks in Australia and New Zealand 

     Figure 2.2: Market shares of key domestic transaction banks in China 

     Figure 2.3: Market shares of key domestic transaction banks in Hong Kong 

     Figure 2.4: Market shares of key domestic transaction banks in India 

     Figure 2.5: Market shares of key domestic transaction banks in Indonesia 

     Figure 2.6: Market shares of key domestic transaction banks in Malaysia 

     Figure 2.7: Market shares of key domestic transaction banks in the Philippines 

     Figure 2.8: Market shares of key domestic transaction banks in Singapore 

     Figure 2.9: Market shares of key domestic transaction banks in South Korea 

     Figure 2.10: Market shares of key domestic transaction banks in Sri Lanka 

     Figure 2.11: Market shares of key domestic transaction banks in Taiwan 

     Figure 2.12: Market shares of key domestic transaction banks in Thailand 

     Figure 2.13: Market shares of key domestic transaction banks in Vietnam 

 
3. The FI Satisfaction Survey 
 
      Figure 1. Most frequently used international transaction banks  

      Figure 2. Most preferred international banks for overall transaction banking services 

      Figure 3. Most preferred international banks for transaction services by regional banks 

      Figure 4. Key transaction banking features provided by international FI 

      Figure 5. BNY Mellon topped the ranking in 2023  

      Figure 6. Most frequently used international bank for cash management solutions 

      Figure 7. Most preferred international banks for sustainable relationships in cash management 

      Figure 8. Most flexible international banks in pricing and/or documentation 

      Figure 9. Best international banks with local support capabilities in cash management  

      Figure 10. Best value for the price paid in offering cash management services   

      Figure 11. Best international banks for trade finance services and products  

      Figure 12. Most frequency used international financial institutions for trade finance solutions 

      Figure 13. Best supply chain finance in trade finance services and products  

      Figure 14. Primary banks for payment services 

      Figure 15. Primary banks for FX services 

      Figure 16. Top banks in payment clearing services